Returns policy

We hope you have a pleasant experience with your purchases, as we are committed to offering our customers the finest jewelry products available. However, if you are not completely satisfied with your online purchase, we'll do our best to accommodate you.

Your experience matters the most for us. For all exchange or refund requests, please contact : info.fairysbox@gmail.com

DAMAGED/ DEFECTITIVE ITEMS / WRONG ITEMS
We do our best to make sure your orders are well packaged and securely sealed. If the product arrives damaged or incorrect, please email at info.fairysbox@gmail.com along with a photo of the defective item within 14 days.

DAMAGED IN TRANSIT
If you received merchandise that has been damaged during transit, we'll provide an exchange or refund. Please email at info.fairysbox@gmail.com along with a photo of the defective item within 14 days.

CHANGE MIND / REFUNDS
If you simply change your mind and wish to exchange or refund. Please contact us within 24 hours. Please send the products with RMA Number (return number). And you will need to cover the shipping expenses.

 Any more questions, please email us via info.fairysbox@gmail.com